LOUISVILLE, Ky. & BOSTON– Bamboo Health™, the leader in Real-Time Care Intelligence™, has been selected as the 2024 “Best Care Orchestration Solution Provider” by MedTech Breakthrough, a leading market intelligence organization.
With more than 4,000 nominations from across the globe, the annual MedTech Breakthrough Awards honor digital health and medical technology products, services and companies around the world that are disrupting the industry through innovation. Bamboo Health was awarded for its Crisis Management System, which connects 988 lifeline call center professionals, mobile response teams and treatment providers to expedite access to quality care for individuals in need of behavioral health treatment.
“We are honored to recognize Bamboo Health as the ‘Best Care Orchestration Solution Provider’ in our 2024 MedTech Breakthrough Awards,” said Steve Johansson, Managing Director at MedTech Breakthrough. “Their Crisis Management System stands as a beacon of innovation in the healthcare industry, facilitating expedited access to critical behavioral health treatment and emergency response for 988 lifeline callers. This recognition underscores Bamboo Health’s commitment to revolutionizing care coordination and positively impacting patient outcomes. Congratulations to the entire Bamboo Health team on this well-deserved achievement.”
At a time when opioid addiction and overdose deaths have reached epidemic levels, and the rate of age-related suicide deaths is higher than at any time since 1941, the need for better behavioral health solutions is clear. Already implemented in several state-operated 988 helplines, the Crisis Management System transforms previously manual and time-consuming processes by digitally coordinating 988 call volume and accelerating access to definitive assessment and care for those in urgent need of help. Moving beyond manual procedures, the platform enables digital intake, assessment and, when required, dispatch of mobile crisis units directly to individuals in crisis. Just as important, the system’s reporting and analytics capabilities allow state-run 988 programs to adapt swiftly, optimizing staff deployment and improving service delivery based on insights.
Using Bamboo’s Crisis Management System, one state customer delivered remarkable improvement over a six-month period, including:
- 24% decrease in average time to dispatch a mobile crisis team to the 988 caller
- 1,352 total hours saved coordinating and dispatching mobile crisis teams
- This is an average of 12 minutes for every mobile crisis team dispatch
- Leveraged a feature in Crisis Management System 6,752 times, enhancing the 988 operator’s ability to swiftly identify the best treatment option and streamline connecting individuals to the care they need.
“Since the launch of the 988 lifeline in 2022, call centers have fielded millions of calls from individuals experiencing a behavioral health crisis. Unfortunately, the call center staff and mobile response teams often lack the technology to align response efforts and connect callers to appropriate treatment or emergency response,” said Brian Manning, President at Bamboo Health. “By empowering 988 call center staff with digital tools to connect people in need with the most appropriate care, the Crisis Management System not only plays a role in helping save lives but also prevents relapses, costly emergency hospital visits and readmissions.”
