Westborough, Mass.– In a move aimed at modernizing patient care and communication, America’s Family Doctors has partnered with eClinicalWorks to implement healow Genie, an artificial intelligence-driven contact center solution. The partnership is set to transform how the Tennessee-based primary care group delivers healthcare, offering patients 24/7 access to support and streamlining the management of appointments and health information.
The adoption of healow Genie marks a key step in America’s Family Doctors’ ongoing mission to integrate advanced digital tools that enhance care delivery and patient satisfaction. The AI-powered system will enable the practice to simplify appointment scheduling, improve communication channels, and ensure around-the-clock availability of critical healthcare information.
“We selected healow Genie to elevate our patient care capabilities and provide exceptional healthcare experiences to our patients,” said Dr. Steve Samudrala, founder and medical director of America’s Family Doctors. “As a Patient-Centered Medical Home (PCMH)-certified practice, we are committed to adopting innovative solutions that boost patient engagement and operational efficiency.”
In addition to healow Genie, the practice will utilize complementary tools from the healow product suite, including the healow Chatbot and healow Open Access, which offer patients self-service options and seamless appointment booking experiences. These technologies are expected to improve both convenience and satisfaction for patients across the practice’s growing network.
eClinicalWorks CEO and co-founder Girish Navani emphasized the broader implications of the collaboration. “With healow Genie, we’re reimagining the patient journey by introducing AI-powered efficiency into everyday healthcare interactions,” he said. “This partnership with America’s Family Doctors reflects our shared goal to improve healthcare access, communication, and quality through smart, scalable technology.”
healow Genie is designed to support both patients and providers with intelligent assistance tools, automated after-hours services, and targeted communications. Its integration is expected to increase engagement while reducing administrative burden, helping America’s Family Doctors continue delivering comprehensive, high-quality care to the communities it serves.
