WESTBOROUGH, Mass.– Ferris Family Medicine, a Dallas-area practice specializing in family and cardiometabolic care, is reporting significant improvements in efficiency and patient care following its adoption of the AI Document Insights Assistant from eClinicalWorks.
The AI-powered tool, developed by eClinicalWorks, the nation’s largest ambulatory cloud and AI-driven electronic health record (EHR) provider, is designed to streamline document management by automatically summarizing lengthy medical documents such as hospital discharge summaries, physician notes, and faxes. For practices like Ferris Family Medicine, which sees more than 65 patients a day and processes hundreds of documents weekly, the assistant has already made a measurable impact.
The technology condenses large files—often 20 pages or more—into brief, actionable summaries. This allows providers to quickly review the most critical information without leaving the patient chart, significantly reducing the administrative load and allowing more time for direct patient care.
“On Mondays alone, our team processes over 200 documents, most of them faxes,” said Dr. Robert Megna, DO, founder and lead physician at Ferris Family Medicine. “The AI Document Insights Assistant has been a game-changer. It reduces the time we spend reviewing documents and increases our focus on patients. The speed and accuracy with which we can now handle documentation is truly remarkable.”
The assistant not only summarizes content but allows clinicians to jump directly to key sections like diagnoses or medications. It also facilitates document attachment to existing orders, enhancing workflow integration and clinical decision-making.
Girish Navani, CEO and co-founder of eClinicalWorks, emphasized the broader vision behind the technology. “Our mission is to reduce administrative burdens and enhance clinical efficiency with AI-driven solutions,” he said. “Tools like the Document Insights Assistant save time for healthcare providers and ultimately help improve patient outcomes across the country.”
The integration of AI into daily operations reflects a growing trend in healthcare, as practices seek to balance rising documentation demands with the need for more meaningful patient engagement. For Ferris Family Medicine, the results demonstrate the practical benefits of this technology in a high-volume clinical setting.
