BOSTON – A new national survey released by Inlightened reveals how American physicians are using artificial intelligence in clinical settings and outlines where the technology still falls short. The findings underscore both enthusiasm for AI’s potential and the need for more structured support and clearer guidance as adoption grows across the healthcare sector.
The survey shows that 57% of doctors are already using AI tools at work, including clinical documentation, billing, diagnostics, and chatbots. However, fewer than one in three say they feel prepared to fully harness the benefits of AI or to protect patients from its potential risks. In fact, 38% reported that their organizations currently lack formal guidelines on AI use.
While more than half of respondents believe AI will serve as an ally in their role—enabling more accurate billing, assisting with treatment planning, and helping them capture revenue—nearly a third expressed mixed feelings. Many see AI as both a potential partner and a threat, particularly due to concerns over accountability for errors and the erosion of patient trust. Among those with concerns, over three-quarters worry they could be held responsible for mistakes made by AI tools, and nearly a quarter fear it could damage the patient-provider relationship.
The survey also revealed what physicians need to feel more confident using AI. A majority pointed to real-world case studies and peer examples, while many also cited the need for external training from AI or technology experts.
“This data paints a clear picture of both the promise and challenge of integrating AI into clinical practice,” said Shelli Pavone, co-founder and president of Inlightened. “Doctors are open to AI’s potential but need tangible tools that prove value, deliver outcomes, and address legitimate concerns about trust and liability. Companies that act as true partners to physicians—by creating accountable, transparent solutions—will be best positioned to succeed.”
When asked about AI’s broader impact on U.S. healthcare, 55% of respondents said they believe it will improve patient outcomes. Half expect it to reduce clinician burnout, while 47% believe it could lower healthcare costs. Still, 42% voiced concerns that AI could lead to increased data and security breaches.
Dr. Oren Mechanic, a practicing physician and strategic advisor, said the findings reflect ongoing conversations among clinicians. “We’re at a pivotal moment,” he said. “The promise of AI in improving care delivery is exciting, but we need the right leadership to develop and enforce guidance, protect patient privacy, and ensure this technology truly benefits both patients and providers.”
The report highlights a growing recognition within the medical community that AI will soon be a permanent fixture in healthcare. Yet, it also makes clear that for AI to reach its full potential, stakeholders must address gaps in training, accountability, and regulation.
