WILMINGTON, Mass. – Ametros, a leading provider of professional administration services for medical insurance claim settlements, has announced the addition of two industry veterans to its leadership team as part of its ongoing strategy to improve support for injured individuals navigating post-settlement life.
Hollie Lamboy has been named Vice President of Member Experience, and Lena Lini has been appointed Vice President of Member Operations. These newly created roles are aimed at elevating both the quality of member engagement and the efficiency of service delivery.
Lamboy brings more than 20 years of experience in pharmacy benefits and workers’ compensation. She is recognized for her work in product development and customer-focused strategies. In her new role, she will focus on creating a more personalized, community-oriented experience for Ametros members.
“Hollie’s passion for building meaningful connections with members and driving a consistent, empathetic experience makes her a perfect fit for our mission,” said Andrea Mills, Executive Managing Director of Webster Bank and President of Ametros. “Her leadership will help us create an environment where every injured individual feels supported and valued.”
Lini, who also has over two decades of experience, will oversee the company’s contact center and production operations. Her background in managed care and cost containment is expected to play a key role in scaling operations and enhancing service quality.
“Lena’s track record in operational strategy and her dedication to both quality and efficiency will be vital as we scale and enhance our services,” Mills said. “She is uniquely equipped to strengthen our operational foundation and deliver results that directly improve the experience of the people we serve.”
The appointments are part of Ametros’ broader effort to provide injured individuals with the care, support, and peace of mind needed during their post-settlement journey.
