LOS ANGELES– mPulse, a provider of Health Experience and Insights (HXI) technology, said Wednesday it has acquired Clarity Software Solutions, a healthcare communications firm that delivers personalized, cross-channel engagement throughout the member journey.
The deal combines mPulse’s HXI platform with Clarity’s communications technology to create a unified engagement ecosystem for health plans. Together, the companies serve more than 450 healthcare organizations, including over 50 of the nation’s 60 largest health plans and more than 80 percent of top-rated Medicare Advantage plans.
“The combination of mPulse’s advanced HXI platform with Clarity’s robust member communication and engagement solutions accelerates our mission to power human-centered healthcare that leverages governed AI, helps eliminate fragmentation, and delivers a unified, digital-driven end-to-end experience across channels that magnifies value for health plans and their members,” said Bob Farrell, CEO of mPulse. “Healthcare doesn’t suffer from a lack of data, but from the challenge of translating that data into high-value actions. This transaction brings together technologists, scientists, and domain experts to help plans overcome performance gaps and improve outcomes while driving operational efficiencies.”
Clarity CEO Steve Mongelli will become president of mPulse, overseeing functions to ensure business continuity and market leadership. “Our creative, data-driven member communications will now get amplified through mPulse’s scale and innovation,” Mongelli said. “Combined, we can deliver interactive experiences that inform, engage, and drive action—whether through mobile, web, or physical communications.”
mPulse’s expanded HXI ecosystem integrates omnichannel engagement, predictive analytics, health portals, and AI-powered orchestration to create a comprehensive view of the member journey. The platform supports more than 4 billion consumer transactions annually, while Clarity adds data from more than 150 million member communications.
The transaction was backed by PSG, mPulse’s majority investor, with participation from other existing shareholders. “The acquisition of Clarity will help advance mPulse’s leadership in digital health and enable payers to sharpen their focus on health outcomes,” said Marco Ferrari, managing director at PSG. Reid McCann, principal at PSG, added that the combination strengthens mPulse’s growth trajectory.
Morgan Stanley Capital Partners, the prior majority investor in Clarity, also welcomed the deal. “We are proud to have supported Clarity’s evolution into an industry leader in healthcare communications. mPulse’s acquisition is a natural next step to expand its platform and deliver greater value to customers,” said Steve Rodgers, managing director.
