WESTBOROUGH, Mass. — eClinicalWorks, the largest ambulatory cloud EHR provider, announced that Medical Specialists Associated (MSA Dallas), an independent internal medicine practice in Dallas, Texas, has selected the AI-powered healow Genie contact center solution to streamline after-hours care, reduce staff burnout, and improve patient engagement.
“We selected healow Genie to enhance patient satisfaction and streamline operations,” said Chad Erickson, practice executive at MSA Dallas. “Maintaining our independence is crucial to us, and eClinicalWorks supports independent physicians like us with advanced solutions. The after-hours service will be essential for maintaining operational efficiency and minimizing staff fatigue, allowing our team to focus on providing superior patient care. With healow Genie, we aim to boost online appointment bookings and optimize workflows, empowering our staff to handle more complex responsibilities and improve patient interactions. Our goal with AI is to increase productivity with our current team, enabling us to double the size of our practice in the next few years.”
MSA Dallas, which has served the community for over 50 years, operates with 12 providers and sees up to 350 patients on a busy day. The practice emphasizes personalized, patient-focused care while maintaining operational efficiency. Integrating AI solutions like healow Genie is expected to further streamline workflows and improve interactions with patients.
“We’re excited to collaborate with Medical Specialists Associated to introduce our AI-driven capabilities to their practice,” said Girish Navani, CEO and co-founder of eClinicalWorks. “By integrating healow Genie with the eClinicalWorks EHR, the practice can enhance after-hours care and improve patient communication. This integration allows practices like MSA Dallas to focus on their core mission—delivering outstanding care. With healow Genie, MSA Dallas will enhance patient engagement, alleviate staff burnout, and sustain their independence as they grow.”
According to eClinicalWorks, healow Genie will help MSA Dallas handle high call volumes more effectively, provide patients with easy access to information, and ensure timely, high-quality care while supporting the practice’s plans for expansion.
