WALTHAM, Mass. — Mobile Heartbeat, a provider of enterprise clinical communication and collaboration technology, announced new enhancements to its Voice module within the Banyan Platform, introducing privacy-focused calling capabilities and a new resiliency layer designed to maintain communication during service disruptions.
The updates include the Privacy-First Calling Bundle, aimed at protecting personal device privacy while improving care team adoption, and Banyan Continuity Services, which the company describes as a first-of-its-kind framework to safeguard mission-critical communication in hospital environments. Together, the enhancements are intended to strengthen Banyan as a system of action for care teams by enabling secure, reliable, and continuous communication across healthcare enterprises.
Voice communication remains essential in healthcare settings where rapid alignment and time-sensitive decision-making are required. However, adoption can be limited when clinicians are required to share personal phone numbers. Mobile Heartbeat said the Privacy-First Calling Bundle addresses this challenge by adding enterprise-grade privacy protections that integrate with existing electronic health record workflows.
The Privacy-First Calling Bundle includes number masking to replace personal phone numbers with masked identifiers within the Banyan directory, custom caller ID functionality that allows calls to display a facility or department number, and virtual numbers that enable clinicians to place calls from personal devices without exposing their private contact information. Recipients see the caller’s name along with a secure Banyan number.
“We believe the team that coordinates fastest delivers the safest, best outcomes,” said Bill Reid, Vice President of Product Management at Mobile Heartbeat. “The Privacy-First Calling Bundle empowers providers and clinicians to communicate confidently, knowing their personal information is protected while they collaborate quickly and effectively.”
Mobile Heartbeat also introduced Banyan Continuity Services, a resiliency framework designed to maintain access to directory and calling capabilities during cloud outages or regional disruptions such as severe weather events. The company said recent large-scale service disruptions have underscored the need for healthcare communication systems that remain available when primary services are unavailable.
“Communication must work—every time, all the time,” said Alex Horn, Senior Manager, Nursing Technologies, at HCA Healthcare. “Banyan Continuity Services is engineered to deliver exactly that; our leaders have confidence their clinical teams can continue communicating, regardless of the disruption.”
Mobile Heartbeat said it supports more than 300,000 users nationwide and is used by major health systems including HCA Healthcare and Corewell Health East. The company said it continues to expand its enterprise clinical communication platform to support secure collaboration, operational resilience, and improved patient care outcomes across healthcare organizations.
