BURLINGTON, Mass. — NetBrain Technologies, Inc. has released a new version of its network automation platform that introduces agentic artificial intelligence designed to help network operations teams investigate, diagnose, and resolve complex issues more quickly across hybrid and cloud environments.
The update, which the company calls Agentic NetOps, embeds agentic AI into core workflows so the software can autonomously analyze network problems, recommend fixes, and assist engineers during remediation. NetBrain said the new capabilities are intended to shorten resolution times, automate manual operational tasks, and make network changes safer as enterprise environments grow more complex.
“With this release, we’ve delivered agentic AI as a full-fledged digital engineer – it can diagnose complex issues independently dramatically improving the speed that teams can resolve incidents driving to the ultimate goal of preventing network downtime,” said Song Pang, Chief Technology Officer at NetBrain. “We understand our customers are at various stages of AI adoption. Our goal is to meet them where they are and make available in-the-loop, on-the-loop, and out-of-the-loop in support of our goal of reducing outages for our customers by 50% this year, and every year thereafter.”
The company said the latest release builds on its intent-based automation and digital twin technology, allowing faster and more accurate diagnosis and remediation while keeping engineers in control of execution. NetBrain has also expanded support for major cloud providers and added full Kubernetes integration to improve visibility across hybrid and containerized networks.
Among the new and expanded features is AI Deep Diagnosis, which uses a human-on-the-loop approach to analyze network issues using the platform’s digital twin and automation capabilities. The system provides step-by-step reasoning and visualized root-cause analysis on network maps, aiming to help junior staff resolve issues more quickly and reduce guesswork for experienced engineers.
Another addition, the AI Runbook Companion, is designed to assist in planning and recommending actions by generating runbooks while keeping engineers in the loop to approve and execute automation. The tool reasons through network data and suggests next steps to accelerate troubleshooting workflows.
The platform also extends cloud support to more than 200 services, broadening automation beyond traditional networking into areas such as compute, storage, DNS, caching, and data services. NetBrain said this allows teams to view physical and logical nodes in a single dashboard to more quickly identify and troubleshoot issues across hybrid networks.
Additional enhancements include a Quick Assessment feature that automates network validation and troubleshooting checks across multiple devices, reducing hours of manual work to minutes, and automated change remediation with optional pre-approval workflows to support safer, faster updates while enforcing compliance and centralizing oversight.
“We believe customers should expect to improve the availability of their networks every year, reducing outages 50%, year over year – even as networks become more complex,” said Barbara Scarcella, Chief Customer Officer for NetBrain. “Our approach to Agentic NetOps along with our years of best practices delivers this continuous improvement. Our platform moves toward increasingly autonomous remediation as it gains data and runbooks tailored to each customer’s unique network.”
Industry analysts say the focus on measurable outcomes will be critical as AI adoption in networking matures.
“We’re now moving into the phase where AI in networking must prove its value through tangible productivity gains—and that’s exactly what’s starting to happen,” said Jim Frey of Omdia. “Once organizations build trust and integrate AI into their daily workflows, they’ll see measurable improvements: faster outage resolution, proactive issue prevention, and a real opportunity to keep the toil factor under control.”
NetBrain said its platform holds an overall customer rating of 4.6 out of 5 on Gartner Peer Insights as of January 26, 2026, based on 173 reviews. One reviewer from a healthcare and biotech company wrote that, “NetBrain has a very powerful network monitoring threat management system that gives a wonderful experience and hassle-free environment.”
