SEATTLE, Wash. — DexCare, Inc. said it has hired Rakshay Jain as chief product officer, tasking him with leading product strategy and innovation as health systems look to maximize clinical capacity amid physician shortages, rising demand, and increasing costs.
Jain brings extensive experience in healthcare product leadership focused on helping health systems treat more patients using existing resources. DexCare said his appointment comes as patients across the U.S. continue to face long wait times for care and difficulty securing timely appointments.
“Patients are waiting too long for care, and health systems are running out of levers to pull,” said Matt Blosl, chief executive officer of DexCare. “With nearly half of Americans delaying or skipping care because they can’t get appointments in time, health systems need predictable ways to match patients to available services without adding staff.”
Before joining DexCare, Jain spent six years at Innovaccer, where he led a major product portfolio that grew tenfold and helped customers save billions of dollars in healthcare spending. Over the past two years, he also launched multiple artificial intelligence copilots and agents designed to accelerate value transformation for healthcare systems.
“Rakshay has done this before,” Blosl said. “He builds products that solve today’s problems—delivering unmistakable value—while preparing for what’s next. That’s the leadership our partners need to treat more patients and grow their markets with the resources they have.”
Jain has more than 15 years of experience in healthcare technology and consulting, including senior product leadership and advisory roles at Guidehouse and PwC. At Innovaccer, he supported enterprise growth across dozens of health systems while overseeing product strategy, design, and management.
“I’ve spent my career watching healthcare technology promise transformation while patients still can’t get appointments when they need them,” Jain said. “What drew me to DexCare is that this team isn’t trying to replace systems already in use, but connect them, and create the navigational intelligence that guides where, when, and how patients access care, no matter where they enter the system.”
“When a patient needs care, we should be asking where we can get them in, not which system to check first,” he added. “That work is already giving patients a straightforward path to schedule services without putting more strain on clinicians.”
According to the company, health systems using DexCare have reduced time to appointment by an average of five days and treated up to 40 percent more patients with the same clinical resources. DexCare said these results reflect the impact of real-time navigation that matches patients to appropriate care options across scheduling systems and care modalities.
In his new role, Jain will lead DexCare’s product and design organization, working closely with health system partners to enhance the intelligence behind the company’s navigation platform. His focus will include directing patients more effectively, opening capacity through automation and artificial intelligence, and supporting growth across provider networks.
“Rakshay gives us the product vision and leadership to match the moment,” Blosl said. “He will extend the impact we’re already creating and drive it further across the market.”
DexCare is backed by investors including ICONIQ Growth, Transformation Capital, Define Ventures, Frist Cressey Ventures, and SpringRock Ventures, along with strategic partners such as Providence, Kaiser Permanente, Mass General Brigham, Tampa General, and Texas Health Resources.
