NEW YORK — Tomorrow Health, a home-based healthcare platform, on Tuesday announced the general availability of its Horizon Suite, an artificial intelligence-driven set of tools designed to accelerate the ordering, routing and fulfillment of durable medical equipment for patients receiving care at home.
The Horizon Suite includes AI Ordering, AI Fax Intake and the Tomorrow Health Expert Assistant, or THEA, and is aimed at addressing long-standing inefficiencies in the durable medical equipment ecosystem, where the majority of orders are still handled manually and often arrive incomplete or incorrect, delaying patient care.
The company said its AI-powered tools allow providers to submit complete equipment orders in under 60 seconds, reduce suppliers’ operating costs by more than 33 percent, and help ensure that 97 percent of patients begin care on time.
The launch comes as the durable medical equipment sector faces regulatory and market shifts, including upcoming changes to competitive bidding by the Centers for Medicare and Medicaid Services and increased pressure from health plans to support value-based care models. Despite these changes, nearly 80 percent of equipment orders are still submitted manually, even when they originate in electronic health record systems, according to the company.
“The home is becoming the most important clinical setting in healthcare, yet the infrastructure that connects providers, suppliers, and health plans has remained fragmented and largely manual. Horizon changes that,” said Vijay Kedar, Co-Founder and Chief Executive Officer of Tomorrow Health. “By embedding AI agents directly into the ordering, authorization, routing, and fulfillment workflow, we’re creating an intelligent operating system for home-based care. Health systems gain a unified front door, suppliers see meaningful margin expansion, and health plans finally get real visibility and control over a historically unmanaged spend category.”
Tomorrow Health said the Horizon Suite integrates directly with provider electronic health records and supplier technology systems to improve accuracy, speed and transparency across the care continuum.
For providers, AI Order Intake enables clinicians to submit orders by dragging patient files from an electronic medical record into the platform, where AI tools automatically extract and complete 40 to 50 insurance-related fields and recommend appropriate products and suppliers. The company said this reduces a process that historically took up to 90 minutes to less than a minute, while producing orders that are 95 percent clean and compliant at submission.
AI Fax Intake is designed to bridge legacy workflows with digital processing by converting faxed documents into structured digital orders using computer vision and optical character recognition. The system also flags missing information or specific provider requests, allowing clinicians to continue faxing while benefiting from automated order processing.
For suppliers, THEA handles routine order inquiries and routes more complex issues to human experts. Tomorrow Health said the tool reduces manual work by 25 percent across phone, portal and text channels, resolves 60 percent of inbound calls automatically, and contributes to overall operating expense reductions of more than 33 percent when combined with AI-enabled order management.
Health plans can use the platform’s AI Benefit Management tools to gain visibility into network performance and spending. Tomorrow Health said it manages more than $100 million in durable medical equipment spend across over 100,000 product types, using data analytics and automated referral management to support cost control and quality improvement.
Users of the platform cited significant operational improvements.
“The difference between before Tomorrow Health and after is night and day,” said Leigh-Ann Scolaro, Specialty Liaison, Central Refill at Cambridge Health Alliance. “We have optimized our workflows by at least 50% because everything we need for ordering, approving and tracking has been moved from disparate spreadsheets to a single dashboard with Horizon. What previously took four to six weeks to get a walker delivered to a patient now takes two days, and our patients are so appreciative.”
Suppliers also reported benefits from integration with existing systems.
“Since using Tomorrow Health, we’ve never been dinged on the documentation qualifications of the orders we receive,” said Robert Robinson, Managing Partner of Gaboro Medical Supply. “We’ve increased the volume, speed and efficiency of our intake process by integrating Tomorrow Health with Brightree.”
Tomorrow Health said it recently completed a rollout of the Horizon Suite with Geisinger Health Plan, which has used the platform since 2021 to coordinate home-based care for its members and provider network. The company said the partnership has saved clinicians tens of thousands of administrative hours while improving the speed and transparency of equipment delivery.
“Tomorrow Health’s technology is a core part of how we deliver care across the Geisinger system,” said Dr. John Bulger, Chief Medical Officer, Geisinger Health Plan. “Their platform has improved how our clinicians order and coordinate home-based services and reduced administrative burden for our teams. This partnership helps ensure our members have access to high-quality clinical services in their home when needed.”
Kedar said the Horizon launch reflects the company’s broader mission to strengthen home-based care delivery at scale.
“From day one, our mission at Tomorrow Health has been to restore the home as a patient’s primary place of care,” he said. “Delivering reliable home-based care requires a smarter way for providers to get the right equipment to the right patient at the right time, without delays or friction. Powered by AI, Horizon allows us to deliver on that promise at scale.”
